Customer Service Review for Betway


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Most recent revision: 11.16.2022

Customer Service Review for Betway

This article covers everything you might want to hear about the client service at Betway.

We have made use of all applicable channels of communication at Betway to provide you with accurate and helpful information about what to anticipate if you want to get in touch with the employees of this bookmaker. We had then compile a list of all applicable help channels along with our assessment of their quality based on our individual experience.

If you are interested, you can also read the full review of the Betway bookmaker.

Where to find contact information for Betway

Let’s assume that you’ve read our registration process description and tried to register, but stumbled half-way. Once you try to get in touch with Betway’s support team, you’ll soon realise that it’s not an easy task.

We searched their apartment site thoroughly but were still able to find any direct links that mentioned terms like” help” or” customer service.”

It’s interesting to note that the word” Support” is actually located near the bottom of the page, but you cannot click on it. Instead, a small print suggests that you go to the” Help page” for any account-related questions. When you first open the help section, you’ll see that it’s actually a FAQs section where you can find pertinent” how-to” reports you might want to study.

One of those links is one that says” Contact Us ,” but even that isn’t where you will find ways to contact the support staff right away. Instead, it will instruct you to scroll to the bottom of the site, where the area titled” Was this post good?” appears. Select” No ,” then click a link that will show up. Only then will you be able to decide how you want to interact with the customer service and ultimately arrive at the desired location.

betway mobile support options for Kenya

how to get in touch with customer support at Betway

You will have three options for getting in touch with customer support once you have finally been able to navigate to the page that lists numerous ways to contact them:

  • lived chat
  • Phone
  • Email

lived talk on Betway

In our opinion, this is the best and quickest way to contact the support staff, resolve potential issues, or just find the solution to a question you’re curious about.

To launch a live chat, you’ll have two options to choose from, depending on the nature of your query. If you have a question about the cash-out, click the link “Withdrawal” (or, alternatively, read our withdrawal review for clues), and if you would like to get information on anything else, click “General”. Whichever link you choose, a new pop-up window will open, and you will be asked to type in your preferred name.

You may provide the live chat after submitting that, and one of the experts will soon welcome you. Please feel free to ask any questions you may have because Betway’s support staff is very courteous and, based on the information we’ve gleaned from asking a variety of issues, they are also very knowledgeable. We did, however, occasionally observe that they lacked information in some places.

At various times of the day, we even tried using lived chat, and the response time was consistently less than 5 minutes.

betway mobile live chat

Betway customer service

This is a highly recommended method of communication with Betway’s support group if you prefer to get your responses in televised talk.

There is only one universal number to call: + 44 &— 808-238-9841( your site may have a different native number, so check your support options before calling ). Every time we dialed it, our calls were returned in under five minutes. All of the professionals we spoke with were incredibly cordial and eager to answer our inquiries.

But, as we discovered when we tried the live chat opportunity, they were unable to give us specific answers when it came to some difficult betting questions.

Contact information for Betway contact target

Be aware that the response to your query may take some time if you decide to call customer service via email. All of the emails we sent were responded to within up to 5 days, so if you’re hoping for a quicker reaction to your question, you should definitely think about the various two since this is the slowest option.

Usually, all of the responses we received were succinct but thorough, and more importantly, the consultants who specialize in this field were able to respond to even our more challenging inquiries.


Nevertheless, it was enjoyable to communicate with Betway’s help staff. However, we were extremely dissatisfied to discover the appropriate section on their website with links to the relevant customer services.

Overall, it demonstrates that this casino prefers that you look for the answers you need in their FAQ area rather than contacting the support staff. However, you’ll be happy with their services if you persevere and figure out how to get in touch with them.

27 scores, with a 2.4 out of 5 common.



Exist any bonuses that are particular to mobile devices?

However, as of September 2020, no distinctive Betway mobile bonuses are available. However, mobile gambling is steadily increasing, so the introduction of the promotion is probably going to happen quickly!

Does Betway provide mobile app live broadcasting service?

No, they don’t support any features related to life bets, including live broadcasts. Certainly a problem that needs to be resolved as soon as possible for designers! According to Betway words, the software is being developed, but no schedules have been made public as of yet.

How simple are deposits and withdrawals of funds across all applications?

Definitely not too difficult! Betway commissions are 0 %, withdrawals typically take 48 hours( pretty quickly compared to international rivals ), and deposits are immediate.

Where can I find the programs that offer Betway offers?

You can access a list of continuous Betway special bonuses by tapping the” Special offers” wall in the top menu. There, you’ll get extra codes, requirements for eligibility, and benefit fulfillment.

Where can I download.apk files for Android and / or iOS?

Right answer: there is no download option for the Betway app. The sole mobile gambling program offered by Betway is their mobile website.
Author of the evaluation

Vadims Mikeļevičs

Vadims Mikeļevičs

Vadims Mikeevi is a fan of e-sports and biathlon who has written extensively about books, activities, sports, and sportsbooks.